Aisera

Aisera is an enterprise AI copilot platform that deploys autonomous AI agents across IT service management, HR service delivery, and customer support. The platform uses a combination of large language models, conversational AI, and workflow automation to resolve employee and customer requests without human intervention. Aisera's AI agents understand natural language requests, search across enterprise knowledge bases, execute multi-step workflows, and provide accurate resolutions — achieving auto-resolution rates of 50-70% according to the company. The platform integrates with over 500 enterprise systems including ServiceNow, Jira, Salesforce, Workday, SAP, and Microsoft 365, enabling AI agents to take real actions like resetting passwords, provisioning software, updating HR records, or processing returns. Aisera's Universal Bot architecture allows a single AI agent to handle requests across multiple domains, so employees don't need to know which department to contact. The platform includes enterprise-grade security, compliance, and governance features including SOC 2 Type II certification, HIPAA compliance, and role-based access controls. Aisera also provides a comprehensive analytics dashboard that tracks resolution rates, cost savings, employee satisfaction, and AI performance metrics. The platform has been deployed at Fortune 500 companies including Autodesk, McAfee, Dartmouth Health, and others, handling millions of employee and customer interactions monthly.