AI platform that automates employee support and IT helpdesk operations. Resolves workplace issues through conversational AI.
An AI assistant for employees that resolves IT, HR, and finance requests automatically — like having a help desk that never sleeps.
Moveworks functions as an AI-powered employee support platform that automates IT helpdesk operations and employee service requests across the enterprise. The platform uses advanced natural language processing to understand employee requests in conversational language and either resolve issues automatically or route them to appropriate human specialists with full context. Moveworks integrates deeply with existing IT infrastructure including ITSM systems like ServiceNow, identity management platforms, cloud applications, and communication tools like Slack and Microsoft Teams. The platform's strength lies in its ability to handle the full lifecycle of employee support requests - from initial intake through resolution and follow-up - while learning from each interaction to improve future responses. Moveworks can automatically resolve common requests like password resets, software access provisioning, hardware ordering, and policy questions while escalating complex issues to human agents with comprehensive context and suggested solutions. The platform provides detailed analytics on support ticket volumes, resolution times, and employee satisfaction, helping IT teams identify systemic issues and optimize their operations. Moveworks excels in large enterprises where IT support volume is high and consistent, repetitive requests consume significant helpdesk resources. The platform has demonstrated ability to resolve 25-40% of all IT requests automatically while significantly reducing resolution times for issues that require human intervention. However, the platform's effectiveness depends on quality integration with existing IT systems and requires ongoing training on company-specific processes, applications, and policies.
Was this helpful?
Moveworks automates IT and HR support within enterprises by resolving employee requests through conversational AI integrated with service management platforms. The pre-built understanding of common IT issues and HR processes enables fast deployment. Most effective in large enterprises with standardized processes; smaller organizations may find the ROI harder to justify given the enterprise pricing.
Natural language processing that understands employee requests and executes appropriate IT actions automatically
Use Case:
Employee types 'I need access to the sales CRM' and the system automatically provisions Salesforce access based on their role and department
Intelligent categorization and routing of complex requests to appropriate specialists with full context and suggested solutions
Use Case:
Automatically routing network connectivity issues to network specialists while providing diagnostic information and similar past resolutions
Dynamic knowledge system that provides contextual help articles and step-by-step guidance based on employee questions
Use Case:
Guiding employees through VPN setup procedures specific to their device type and operating system
Monitoring systems to identify and resolve potential issues before they impact employee productivity
Use Case:
Detecting widespread application outages and proactively communicating with affected employees while working on resolution
Comprehensive tracking of resolution times, employee feedback, and service quality metrics across all support interactions
Use Case:
Identifying departments with consistently high support request volumes and recommending process improvements or additional training
Unified support experience across Slack, Teams, email, and web portals with consistent context and capabilities
Use Case:
Employee can start a support request in Slack and continue the conversation via email while maintaining full context and history
Contact sales
Ready to get started with Moveworks?
View Pricing Options →Large Enterprise IT Automation
Distributed Workforce Support
IT Transformation Projects
Rapid Growth Support Scaling
Moveworks works with these platforms and services:
We believe in transparent reviews. Here's what Moveworks doesn't handle well:
Moveworks connects with ITSM platforms like ServiceNow, identity management systems like Active Directory, and cloud applications through APIs and pre-built connectors. The platform can read and update tickets, provision access, and execute workflows within existing systems rather than replacing them. Integration typically requires 2-4 weeks for initial setup and ongoing configuration as new applications are added to the environment.
Most enterprises see 25-40% full automation rates within 6-12 months of implementation, with additional requests being partially automated (routing with context). Success metrics include resolution time reduction (typically 60-80% improvement), employee satisfaction scores, and IT team capacity freed up for strategic projects. ROI is usually measured by calculating IT staff time saved versus platform costs.
Moveworks uses machine learning to analyze successful resolutions, employee feedback, and IT team actions to continuously improve its automation capabilities. The platform requires initial training on company policies, application catalog, and approval workflows, then learns from each interaction to expand what it can automate. Most organizations see significant improvement in automation rates and accuracy after 3-6 months of operation.
Moveworks requires careful security review since it needs elevated privileges to provision access and modify user accounts. The platform includes audit trails, role-based access controls, and approval workflows for sensitive actions. Organizations typically implement graduated permissions, starting with low-risk automations before expanding to more sensitive operations. SOC 2 compliance and enterprise security certifications are standard.
Moveworks is optimized for larger organizations (typically 1,000+ employees) where IT support volume justifies the investment and integration complexity. Smaller organizations may not have sufficient ticket volume to achieve ROI, and the platform's advanced features may exceed their needs. Mid-size organizations with growing IT complexity and support burden can see good value, but should carefully evaluate costs versus simpler help desk solutions.
Weekly insights on the latest AI tools, features, and trends delivered to your inbox.
In 2026, Moveworks launched its Copilot platform extending beyond IT support to serve as a universal enterprise AI assistant. New capabilities include Creator Studio for building custom AI use cases without code, multi-language support across 100+ languages, agentic workflows that chain multiple actions together, and deeper integrations with ServiceNow, Jira, Workday, and SAP for end-to-end process automation.
People who use this tool also find these helpful
AI-powered financial planning and analysis platform for finance teams. Automates budgeting, forecasting, and reporting.
AI-powered medical conversation platform that generates clinical documentation from patient-provider conversations.
AI agent that can use any software application on your behalf. Automates complex computer tasks through natural language commands.
Enterprise AI copilot platform that provides autonomous IT, HR, and customer service resolution using generative AI agents.
Claude Desktop agent that autonomously works with your local files and applications without requiring code.
Enterprise AI-powered automation platform combining RPA bots with generative AI agents for end-to-end business process automation.
See how Moveworks compares to Glean and other alternatives
View Full Comparison →Enterprise Agents
AI-powered enterprise search and knowledge assistant. Connects all company information to provide instant, intelligent answers for employees.
Enterprise Agents
AI legal assistant for law firms and legal departments. Automates legal research, document review, and contract analysis with domain expertise.
Enterprise Agents
AI agent that can use any software application on your behalf. Automates complex computer tasks through natural language commands.
No reviews yet. Be the first to share your experience!
Get started with Moveworks and see if it's the right fit for your needs.
Get Started →Take our 60-second quiz to get personalized tool recommendations
Find Your Perfect AI Stack →Explore 20 ready-to-deploy AI agent templates for sales, support, dev, research, and operations.
Browse Agent Templates →