AI-powered enterprise search and knowledge assistant. Connects all company information to provide instant, intelligent answers for employees.
An AI-powered search engine for your company — finds information across all your internal tools and answers questions using your company's knowledge.
Glean operates as a comprehensive enterprise knowledge platform that uses AI to transform how organizations access and utilize their collective information assets. Unlike traditional enterprise search tools that simply index documents, Glean creates an intelligent knowledge graph that understands relationships between people, projects, documents, and topics across an organization's entire information ecosystem. The platform connects to dozens of enterprise applications including Salesforce, Slack, Confluence, Google Workspace, Microsoft 365, Jira, and specialized industry tools to create a unified search and discovery experience. Glean's AI doesn't just retrieve documents - it understands context, provides personalized results based on user roles and projects, and can synthesize information from multiple sources to answer complex business questions. The platform learns from user behavior and feedback to continuously improve result relevance and can identify subject matter experts within the organization for specific topics. Glean excels in large enterprises where knowledge is scattered across multiple systems and finding the right information or expert can take hours of searching through various platforms. The system provides analytics and insights into how knowledge is being used across the organization, helping identify gaps, redundancies, and opportunities for knowledge management improvement. However, Glean's effectiveness depends heavily on the quality and organization of existing enterprise data, and implementation can be complex in organizations with inconsistent data governance or security policies. The platform also requires significant buy-in across multiple departments to achieve maximum value.
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Glean is the most capable enterprise knowledge search platform, connecting to 100+ workplace apps to provide unified, permission-aware search with AI-generated answers. The ability to search across Slack, Google Drive, Jira, Confluence, and dozens more tools from one interface is genuinely transformative for large organizations. Requires enterprise commitment and budget, but dramatically reduces time spent searching for information.
Single search interface that queries across all connected enterprise applications with unified ranking and result presentation
Use Case:
Finding all information about a specific client account including emails, documents, support tickets, and sales data from a single query
AI that understands user roles, current projects, and organizational context to provide personalized and relevant information
Use Case:
Automatically surfacing relevant project documents, similar past initiatives, and expert contacts when starting a new strategic initiative
Automatic identification and mapping of subject matter experts based on document authorship, engagement patterns, and knowledge contributions
Use Case:
Quickly identifying the most knowledgeable person about a specific technology or process when starting a new project or troubleshooting issues
Comprehensive insights into how organizational knowledge is accessed, shared, and utilized across teams and departments
Use Case:
Identifying redundant research efforts, knowledge silos, and opportunities for better information sharing across departments
Proactive suggestions for relevant documents, experts, and related information based on current work patterns and organizational connections
Use Case:
Automatically suggesting relevant compliance documents when working on regulatory projects or connecting team members with complementary expertise
Sophisticated permission management that respects existing access controls across all connected systems while enabling appropriate knowledge discovery
Use Case:
Ensuring sales teams can find relevant customer information while maintaining proper access restrictions for confidential financial data
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View Pricing Options →Large Enterprise Knowledge Management
Consulting and Professional Services
Research and Development Organizations
Regulated Industries Compliance
Glean works with these platforms and services:
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Glean respects and inherits the existing access controls from each connected system, ensuring users only see information they're authorized to access. The platform maps permissions in real-time and can handle complex organizational hierarchies and role-based access controls. However, implementing Glean requires careful security review and may reveal inconsistencies in existing access control policies across different systems that need to be addressed.
Implementation typically takes 3-6 months and involves IT teams, knowledge management specialists, and change management resources. The process includes connecting all relevant systems, configuring security settings, training users, and optimizing search algorithms based on organizational usage patterns. Success requires executive sponsorship, cross-departmental coordination, and ongoing user adoption efforts to achieve maximum ROI.
Glean's AI learns from user search patterns, click-through rates, feedback on results, and document engagement to continuously improve relevance. The platform also analyzes document relationships, user collaboration patterns, and project connections to build better organizational understanding. All learning happens within the organization's data boundaries, and the platform provides transparency into how results are ranked and personalized.
Glean can provide value even with imperfect data governance, but organizations see significantly better results when they have consistent naming conventions, proper document tagging, and clear information hierarchies. The platform can actually help identify data governance issues by revealing inconsistencies and gaps in organizational knowledge. However, organizations with very poor data practices may need to invest in basic information management before seeing full benefits.
Most organizations report 20-40% time savings on information discovery and research tasks, with knowledge workers spending less time searching and more time on value-added work. Quantifiable benefits include reduced duplicate work, faster onboarding of new employees, and improved project outcomes through better access to organizational knowledge. ROI typically becomes apparent within 6-12 months, particularly in knowledge-intensive industries like consulting, finance, and technology.
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In 2026, Glean launched its AI Assistant platform enabling custom enterprise AI agents built on top of company knowledge. Updates include Glean Apps for building no-code workflows powered by enterprise data, expanded connector library to 150+ integrations, real-time knowledge graph updates, and an improved permissions model that respects granular access controls across all connected data sources.
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